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Business Philosophy Along with competitive prices, and good locations, our level of customer service is what determines our success. I'm not in the automotive business, I'm in the customer service business. I make efforts to use the values I learned from my parents and from being a Navy fighter pilot as my guide... relentless attention to detail, focus on the task at hand, flexibility, common sense, the pleasure of a job well done, and quiet professionalism. These are the qualities that will keep our customers satisfied and loyal, coming back, and also recommending Sunliner to their friends. I'm well aware that my business depends on it. The automotive industry has some specific peculiarities which make excellent customer service even more important. The number one consumer complaint in the United States is home repair, followed closely by automotive repair. Also if you are a home owner your car is probably your second largest investment and if you are a renter then your car is probably your number one investment. Today's automobiles are so complicated that it is becoming almost impossible for the weekend mechanic to understand and make appropriate repairs. Automotive repair has also historically been a male chore, yet now at least half of all drivers are women. Many women have horror stories about walking into the repair shop and being treated badly. Well, at Sunliner my absolute number one priority is taking care of the customer. We realize that simply walking into the shop can be a nervous experience, and we do our best to put you at ease. For instance, I don't allow my lube technicians and mechanics to congregate at the entrance, even when off the clock. It can be intimidating for a girl to get out of her car and approach a group of hardworking, semi-greasy, bulging bicep-ed "Bubbas". We try to treat every customer the way we would want our moms to be treated. We also follow proper standardized trouble shooting procedures when diagnosing problems. Auto repair can be very expensive, and following proper procedures saves the customer time and money. We diagnose and then repair, not simply replace parts and see what happens. As a proud member of the VFA-81 Sunliners I flew the F/A-18 Hornet during Desert Storm off of the aircraft carrier USS Saratoga. I learned the importance of dedication to the mission, focus on the task at hand, and a desire to get the job done right. Now as a business owner I have made efforts to bring these qualities into my automotive stores. I hope you'll let us show you the customer service and professionalism of Sunliner Automotive..... or if nothing else, stop by and let's talk flying! Barry Hull |
